This policy covers paid plans bought by card and plans activated with an activation code. Requests go to support@scanyoursite.app from the email you used for the plan request; we answer within two business days.
Codes you have not redeemed
If you paid for a code and have not entered it yet, you get a full refund on request within 14 days of payment. The code is then cancelled.
Codes you have redeemed
Within 14 days of entering a code, you get a full refund on request if the service did not work for you. Your account returns to the Free plan; monitors above the Free limit are paused, not deleted. After 14 days the period you paid for runs to its end and is not refunded, except when we end the service early.
Our 24-hour promise
When you request a paid plan, we promise to send the code within 24 hours. If we are late, the first month is free.
Trials
Trial periods are free, so there is nothing to refund.
Card subscriptions
Card payments are processed by Polar (polar.sh), the merchant of record for our plans. Within 14 days of your first payment you get a full refund on request; your account returns to the Free plan. After that you can cancel at any time: the plan stays active until the end of the paid month, and that month is not refunded except when we end the service early. Refunds go back to the original payment method through Polar, and Polar’s buyer terms also apply.